Returns & Exchanges

We understand that there will always be the need to return goods for exchange or refund.

We have no problem with this.

It is always best to order what you believe is enough materials to complete your job.

If you require an exchange or refund please contact us on 020 8432 2311 or

Returns & Cancellation:
If you are not satisfied with the products and would like to return or exchange unwanted products please notify us within 30 days of receipt of your order. Returns and exchanges can only be processed with proof of purchase: the sales receipt, or an online sales invoice. We can only accept returns and exchanges on items that have been supplied by Decor 24.

We do not accept liability nor accept returns, cancelations or exchanges on any items that Decor 24 have collected and delivered to you which have been Specially Ordered from a third party (another retail store). If you have any issue with such items you must take this up with the original retailer from which they originated.

How to return goods.

  1. We will collect goods when delivering your next order.
  2. We will collect goods when our driver is next at your location.
  3. You can return goods to Decor 24 warehouse in Battersea. (we will inform you of address)
  4. By courier – please arrange the courier at your own expense .We recommend using a recorded delivery service as we cannot accept responsibility for goods lost in transit.


If refund is required:
We will refund to you the price you paid for the products, but not the original delivery charge. We will make the refund as soon as possible after receipt by us of the returned goods and, in any event, not later than 28 days after receipt of the goods.  Refunds will be made in the same way as the goods were purchased. PayPal, Credit Card or Cash.

If exchange is required:
We will contact you by phone or by email in order to arrange the exchange of the products.Cancellation:
If you would like to cancel your order please contact us on 020 8432 2311 or as soon as possible.

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes.
When you place the order on our website, you submit certain personal information: your name, email address, payment address and details. All such information is held on secure servers

If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us via email at  or by phone on 020 8432 2311.